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Product Code: TEVP-019
MPN #: ALE-500
Tired of fuzzy calls and a clunky desk phone that takes up space? The Alcatel-Lucent ALE-500 5.5 vertical colour Touch screen Corded VoIP Phone gives you crystal-clear audio, a bright vertical display and all the smart keys you need to work faster. It solves the frustration of missed calls and hard-to-read screens, so you can answer every call with confidence.
Many offices still rely on old analog phones that cannot handle modern VoIP features. That gap leads to poor voice quality, limited call control and wasted time. The ALE-500 fixes those problems by offering a full-wideband, HD+ audio experience and a vertical 5.5-inch touch screen that makes navigation simple. You get a reliable, energy-saving device that works with both IP NOE and SIP, so your network runs smoother and your users stay productive.
| Category | ALE-500 |
| Key Highlights | 5.5-inch touch screen, corded or cordless handset, 2x6 virtual keys |
| Screen Size / Touch Screen | 5.5-inch vertical |
| Color Display | Supported |
| ALE Contextual Keys | 2x5 |
| Communications Function Keys (F1-F5) | 5 |
| Virtual Keys on DeskPhone / max with ALE-1202 | 48/120 |
| Audio | Super-wideband handset |
| Audio | Full-duplex, super-wideband speakerphone |
| 3D Symphonic Audio | HD+ |
| Voice Activity Detection (VAD) | Supported |
| Comfort Noise Generation (CNG) | Supported |
| Microphones | 3 |
| Power – Power over Ethernet (PoE) | Class 2 |
| Physical Characteristics | ALE-500 with handset and cable: Height: 219 mm, Width: 228 mm, Depth: 162 mm, Weight: 1525.40 gm |
| ALE-500 without handset: Height: 214 mm, Width: 163 mm, Depth: 156 mm, Weight: 1056 gm | |
| Color: Neptune blue | |
| Continuous adjustable foot stand ranging from 25° to 60° | |
| Wall mountable | |
| Display | 5.5-inch color LCD touch screen 720 x 1280 pixels |
| Keys | Control smart pad |
| 2x5 contextual keys with LED | |
| Function keys: On/off hook, Dial-pad, Mute with LED, Volume keys +/-, Hands-free with LED, 2 personal keys/LED, Redial, Info and message with LED | |
| Programmable function keys: ALE-500: 5 function keys | |
| Virtual keys on DeskPhone/max. with 3xALE-120: Up to 48/120 soft keys (OmniPCX Enterprise Purple), Up to 120 soft keys in SIP mode (OmniPCX Enterprise Purple), Up to 40/184 soft keys (OXO Connect/Evolution or OmniPCX Office) | |
| Magnetic alphabetic USB-C keyboard | |
| Connectivity | Dual RJ45 Gigabit Ethernet 10/100/1000 Network Interface for LAN and PC connection |
| RJ12 port for corded handset | |
| Slot for ALE-108 Wireless Dual-Band: Wi-Fi (a,b, g, n, ac), Bluetooth 5.0 Module | |
| 2 x USB-C ports | |
| ALE-500: NFC for easy pairing. Bluetooth easy pairing with ALE-108 | |
| Power | Power over Ethernet (IEEE 802.3af) |
| Power consumption Idle – Active (w/o USB): ALE-500 corded and cordless handset: 1.7 W - 2.1 W | |
| ALE-500 without handset: 1.7 W - 2.1 W | |
| Optional USB-C power supply 5V/3A | |
| ENERGY STAR® certified | |
| Audio Characteristics | Super-wideband: handset, headset and hands-free |
| 3D Symphonic HD (hands-free): Audio HD+ (ALE-400/ALE-500) | |
| Hearing Aid Compatible (HAC) | |
| Full-duplex speakerphone | |
| Acoustic echo cancellation | |
| OPUS Codec | |
| Wideband G722 | |
| G711 (A-law and Mu-law) | |
| G729 AB | |
| Voice Activity Detection (VAD) | |
| Comfort Noise Generation (CNG) | |
| Protocols and Advanced Communications | IP NOE or SIP |
| OmniPCX® Enterprise | |
| OXO Connect, OXO Connect Evolution | |
| Open Application Platform | XML application support (NOE-IP) |
| Corporate directory access using LDAP (SIP) | |
| Network and Provisioning | DHCP and static IP |
| Manual or dynamic host configuration protocol (DHCP) network setup (RFC2131) | |
| Cloud-based enrollment using ALE EDS | |
| QoS support | |
| IEEE 802.1p/Q tagging (VLAN), Layer 3 TOS, and DSCP | |
| QoS tickets | |
| LLDP-MED | |
| IEEE 802.1 AB/LLDP-MED client (IPv4/IPv6, automatic VLAN acquisition, PoE management, inventory information) | |
| Energy Efficient Ethernet 802.3 az support |
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We are retiring PICOPC Products MNHO-073, MNHO-048 and MNHO-043 and they have reached EOL (End Of Life) as we are introducing new products with better technology. We would recommend you to look into MNHO-095. For Untangle, pfSense, OPNsense, Windows 11, Proxmox VE etc. we recommend MNHO-095 whereas for Sophos, Kerio Control and Endian, we would recommend MNHO-069. (A complete list of supported OS can be found in each product's listing)