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Product Code: EHEL-204
MPN #: 1001214
Ensure customer satisfaction on every call with a headset that delivers rich, natural sound no matter the level of background noise. Three digital microphones built on EPOS BrainAdapt™ provide industry-leading voice pickup to let your agents be heard.
Make Every Call Count
Ideal headset for contact centers, boasting industry-leading voice pickup, great comfort, and intuitive design for outstanding Customer Experience.
Industry-leading voice pickup for natural-sounding calls
Enjoy exceptional call clarity with three beamforming mics powered by EPOS AI™ that suppress noise and transmit natural voice.
Stay Comfortable Throughout the Day
Lightweight headset for next level comfort with soft, leatherette earpads crafted for all-day wear to ensure agent well-being.
Ergonomic inline controller for frictionless calls
Effortlessly answer calls, mute the mic, and change volume with an intuitive inline controller that’s always where you need it.
Meet Microsoft Teams Open Office Requirements
EPOS offers a selection of Microsoft Teams certified headsets designed for open office environments, meeting strict standards for microphone quality, noise suppression, and voice pickup.
Microsoft's certification ensures these headsets meet essential criteria for audio excellence and seamless compatibility with Teams. This means they have passed a rigorous test that measures how well a headset can handle noise from different directions and distances.
Audio solutions built on EPOS BrainAdapt™
At EPOS, we empower businesses around the world to communicate and collaborate – anytime, anywhere and on any device. We want to make sure that today’s professionals can perform their best and be heard, everytime.
That is why we design audio solutions built on EPOS BrainAdapt™, a group of pioneering technologies that work together to improve cognitive performance. So, whether you’re in the office or at home, EPOS BrainAdapt™ technology provides the best conditions for your brain.
Crafted to Last, Designed to Excite
We craft solutions with high-quality materials that are built to last by providing the perfect balance between excellent audio and maximum comfort.
Our design language is clean and sophisticated, with small nods to our Nordic heritage consisting of soothing metallics and shapes that excite.
| Performance | |
| Certification | Microsoft Teams |
| Clear sound | Yes |
| Optimized for | UC, MS Teams |
| BeamForming | Yes |
| LED indicators | Yes |
| Cable length | 70.9" (1.8 m) |
| Control unit type | In-line control unit |
| Volume control | Rotary |
| Operating keys | Answer/end call, Mute |
| Headset type | Binaural |
| Recommended usage | Calls/Music |
| Wearing style | Head-band |
| Product type | Headset |
| Ports & interfaces | |
| USB connector | USB Type-C |
| USB connectivity | Yes |
| Connectivity technology | Wired |
| Headphones | |
| Total Harmonic Distortion (THD) | 0.5% |
| Noise canceling | No |
| Driver type | Dynamic |
| Headphone frequency | 20 - 20000 Hz |
| Acoustic system | Closed |
| Ear coupling | Circumaural |
| Microphone | |
| Microphone mute | Yes |
| Folding microphone | Yes |
| MEMS (Micro-Electro-Mechanical System) microphone | Yes |
| Microphone frequency | 100 - 16000 Hz |
| Microphone type | Boom |
| Weight & dimensions | |
| Ear pad dimensions (W x D x H) | 0.709 x 2.68 x 0.709" (18 x 68 x 18 mm) |
| Weight | 5.11 oz (145 g) |
| Height | 6.26" (159 mm) |
| Depth | 2.52" (64 mm) |
| Width | 7.8" (198 mm) |
| Packaging data | |
| Package weight | 11.6 oz (330 g) |
| Package height | 7.91" (201 mm) |
| Package depth | 8.19" (208 mm) |
| Package width | 2.83" (72 mm) |
| Packaging content | |
| Pouch | Yes |
| Safety sheet | Yes |
| Quick start guide | Yes |
| Technical details | |
| Warranty period | 3 year(s) |
| Other features | |
| Interface adapters included | USB Type-A male - USB Type-C female |
| Manufacturer | EPOS |
| Package weight | 11.6 oz (330 g) |
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We are retiring PICOPC Products MNHO-073, MNHO-048 and MNHO-043 and they have reached EOL (End Of Life) as we are introducing new products with better technology. We would recommend you to look into MNHO-095. For Untangle, pfSense, OPNsense, Windows 11, Proxmox VE etc. we recommend MNHO-095 whereas for Sophos, Kerio Control and Endian, we would recommend MNHO-069. (A complete list of supported OS can be found in each product's listing)