Palo Alto Networks PA-440 Partner Enabled Premium Support 1 Year Renewal
Palo Alto Networks understands that maintaining your security infrastructure is critical to your business. Its customer support and maintenance programs are designed to help keep network traffic flowing smoothly and securely. When issues arise, the dedicated support services team provides prompt and professional assistance to address deployment questions and resolve any challenges effectively.
Specifications
| Brand |
Palo Alto Networks |
| Model |
Partner Enabled Premium Support |
| Manufacturer |
PALO ALTO Renewals |
| Product Supported |
Complicated network devices |
| Compatibility Information / Designed For |
PAN-PA-440 |
| Coverage Period |
1 Year |
| Service Location |
Shipment |
| Service Response Time |
Next Business Day |
| Service Sub Type |
Advance parts replacement |
| Service & Support |
Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD
New releases update - 1 year; Product info support - web knowledge base access - 1 year
Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical
Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium
Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity low; Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday |
| Limited Warranty |
Extended Service Agreement (Renewal) |
